Formal counseling process can be depicted like:

1. Specify performance criteria.
2. Design the counseling process.
3. Hold the counseling meetings.
4. Engage in career planning.
5. Set goals and plan actions.

During the counseling or coaching sessions you need to follow this steps:

1. Probe for clarification.
2. Listen for the story.
3. Listen for unvoiced emotions.
4. Summarize well.
5. Empathize.
6. Listen for what’s different, not for what’s familiar.
7. Keep the other person talking.
8. Keep asking for more detail.

1. Some critical steps have to be kept in mind:
2. Ask questions and encourage dialog.
3. Listen, make a written note of the situation, problem or request.
4. Summarize and paraphrase the situation.